FAQ & SHOP POLICY INFORMATION

CAN I SEE THE PAINTING BEFORE I BUY IT?

Yes. Of course you can. You can visit my studio. I am in Melbourne, Victoria, Australia.

Email me and we can make a time.

 

CERTIFICATES OF AUTHENTICITY?

Yes, if you would like a Certificate of Authenticity, I am more than happy to provide you with one. Just let me know on purchase.

 

COMMISSIONS/CUSTOM ORDERS?

Yes, I do. You have seen my paintings, you love them but I don’t have the right size, colour, theme in stock…luckily I am more than happy to do commissions and create custom orders. Email me your ideas, sizes, style etc and we can work together to create something extraordinary, beautiful and unique for your wall.

Or, you may see a painting that is no longer available in my SOLD section that I may be able to arrange to have it made into a high quality Archival Print beautifully framed and ready to hang.

  

WHAT ABOUT COPYRIGHT?

Jacquelyn Stephens retains copyright in all Original Artworks (and Prints).

Which means I also have the right to make a print of an Original Artwork or part of an Original Artwork sold.

You can share a picture of the Artwork on social media, but you are not allowed to otherwise copy or reproduce the Artwork in any way. In particular, you cannot make a copy or print of Artwork for any commercial or other purpose, unless you have my explicate permission. I did not make this up, it is copyright law.

 

 

YES…INTERNATIONAL SHIPPING IS AVAILABLE

INTERNATIONAL Shipping costs vary greatly from Australia. Please see the SHIPPING section in the footer menu and/or email me.

 

LAY-BY?

Yes, Lay-by Options are available. I accept lay-by with a 25% deposit (non-refundable), time periods and payments will be negotiated in a fair and friendly manner with the buyer.

Contact me for more information.

 

RETURNS EXCHANGES REFUNDS?

So the Artwork arrives and is not quite what you were after, no worries at all. I gladly accept returns or exchanges but you need to

- Contact me within: 7 days of delivery

- And Ship the items back to me within: 14 days of delivery.

- The cost of shipping the returned Artworks is at buyers expense 

- And Please return the Artwork to me in its original undamaged condition. If it is damaged in anyway on its return the buyer will be responsible for the costs of repair or replacement which will be deducted from the refund....So please use the original packaging or something of the same standard in protective and secure of wrapping it was sent to you in. Don’t forget these paintings are like my babies, even though I have sold them to you I still love them. 

When I have safely received the return and are happy with its condition I will be more than happy to give you a refund or an exchange for an artwork of the same value, your choice. Please email me first if you have any concerns.

And please do not hesitate to contact me if you have any problems with your order.

BUT don’t forget, if something arrives damaged or defective please send photos within 24hrs of delivery so I can follow up with the appropriate action. I am good fair person and will always do the fair and right thing within reason. You know what I mean.

Just a thought but, don’t forget if it was not quite right for your home but still love what I do, you can always commission me to create something that is more what you had in mind.

 

I MADE A MISTAKE…CAN I CANCEL MY ORDER

I know, we have all done this online. If by chance you made a mistake and wish to cancel your order no problem. But please request a cancellation within: 24 hours of your purchasing. Just prevents too much mucking around

 

ANY QUESTIONS? GO FOR IT…..

Please contact me at jacquelynstephensart@hotmail.com if you have any questions at all about my art, your order or anything.

  

 

 

CUSTOMER CARE

These Artworks are like my babies. Importantly, I care about the quality of my Artwork. I use the best quality materials available to me. I store the Artworks carefully in bubble wrap at my studio. They are all protected with an Archival Fine Art Quality Varnish before they go out the studio door. And I send them to you as carefully protected from any likely damage in transit as possible.

If you do have any questions or concerns about your order please contact me at jacquelynstephensart@hotmail.com

I am a reasonable person who tries to always resolve things with kindness and fair-mindedness. I have been selling online for close to 15 years and have never had an issue that could not be resolved happily J

 

 

 

 

PRIVACY & SAFETY

I have to collect a certain amount of information from you to complete your order. Rest assured I will not be sharing your information with anybody else. You may receive occasional email news items from me because you are the owner of my art. These would be to let you know if I have any exciting sales or exhibitions coming up. This is actually in your interest as an investor in my Art to keep an eye on my progress as an Artist… However the newsletters that you receive will always have an option to Opt-Out of my mailing list.

The PAYMENT methods at Check out on this website are safely encrypted for your privacy and safety.

 

 

WHOLESALE INQUIRIES

If you are an art-curator, art advisor, commercial gallery or retail establishment, please contact me for any wholesale inquiries.

 

 

 

PAYMENT

If you live locally you can pick up your item from me and pay CASH on pick up or with cards via my Square Reader or PayPal POS readers.

Sorry I do not accept cheques.

Like everyone else I appreciate your payment as soon as possible after purchasing. BUT I do also have LAYBY available.

If you have any payment issues please contact me.

 

CUSTOMS/DUTIES/TAX AND INTERNATIONAL CUSTOMERS:

For International buyers of original fine art, living in the USA and Europe:

You will not be charged customs duty for original artwork.

However, you may, be charged VAT or sales tax.

I have not had any problems so far, but I would recommend you check your country's policies in relation to customs fees and duty taxes before you buy.

 

 

 

WHAT ABOUT COPYRIGHT?

Jacquelyn Stephens retains copyright in all Original Artworks (and Prints).

Which means I also have the right to make a print of an Original Artwork or part of an Original Artwork sold.

You can share a picture of the Artwork on social media, but you are not allowed to otherwise copy or reproduce the Artwork in any way. In particular, you cannot make a copy or print of Artwork for any commercial or other purpose, unless you have my explicate permission. I did not make this up, it is copyright law.